Observe the Work
Walk through the current process with the people closest to it and understand how the work actually operates today.
Process Improvement & CI Coaching
Turn Continuous Improvement Into a Repeatable Management Habit.
Your Presto coach works with the team on real operating processes, helping people map how work actually flows, identify waste, understand root causes and turn workshop insight into owned, governed improvement.
Practical CI coaching, not classroom theory.
Bring the real process. Walk through it together. Map it, challenge it and leave with improvement actions the team owns.
Virtual coaching from €249/month
2 coaching hours each month in flexible 30 or 60-minute sessions.
Annual: 30 hours for €2,988
6 bonus coaching hours compared with the monthly plan.
Compare plans
Learn by Improving Real Work
Use the Coaching Session to Make Progress on the Process.
The coach facilitates structured improvement exercises using the client's real operating processes. The aim is to build capability while producing useful outputs that the team owns and continues after the session.
Map & Analyze Together
Use SIPOC, process mapping, TIMWOODS and root-cause techniques to make flow, handoffs, waste and recurring problems visible.
Turn Insight Into Action
Agree practical improvements, assign ownership and use Presto to govern the follow-through rather than leaving actions in workshop notes.
Bring the Real Process
SIPOC & Process MappingClarify suppliers, inputs, process steps, outputs, customers and ownership so the team can see the end-to-end flow.
TIMWOODS Waste AnalysisChallenge waiting, movement, overprocessing, defects and other forms of waste that have become accepted as normal.
5 WHY & Root CauseMove beyond the visible symptom and structure the conversation around the underlying drivers of the problem.
PDCA & Follow-ThroughConvert improvement ideas into governed actions, owners, dates and checks so the learning continues after the session.
Coach the Process, Not Just the Tool.
A session can begin with the process that is actually causing frustration: unclear handoffs, repeated waiting, rework, unnecessary approvals, overloaded queues, poor standardization or a problem that keeps returning.
The objective is not simply to fill in a template. It is to help the team see the work differently and use the right improvement discipline for the problem in front of them.
What the Coach Watches For
Catch Improvement Habits That Make Teams Solve the Wrong Problem.
Continuous improvement weakens when teams jump to solutions too quickly, map an ideal process instead of the real one, or generate actions without enough ownership and follow-through.
Unclear Process BoundariesIs it clear where the process starts, ends and who the real customer is?
Hidden HandoffsWhere is work waiting, bouncing between functions or becoming unclear between owners?
Normalized WasteWhich delays, rework loops or unnecessary steps have become accepted as simply how work is done?
Symptom FixingIs the team addressing the visible issue or understanding why it keeps happening?
Weak Improvement OwnershipAre actions clearly assigned with dates, accountability and a way to check whether they worked?
Poor SustainmentHas the improved way of working been built into standard work and recurring management routines?
Learn Through the Improvement Work
Identify & Classify the WasteUse TIMWOODS to recognize transportation, inventory, motion, waiting, over-processing, over-production, defects and skills-related waste that has become embedded in everyday work.
Capture It in PrestoRecord the opportunity on the Presto dashboard with a clear description, process context, waste category and supporting evidence so the observation becomes visible and governable.
Size the Potential BenefitEstimate time saved, cost reduction, capacity released or other measurable benefit so the opportunity can be compared with other improvement ideas using consistent reporting.
Prioritize & Launch ImprovementUse the benefits-sizing view to focus management attention on the opportunities with the strongest potential value, then move the selected items into PDCA with owners, actions, dates and follow-through.
Turn TIMWOODS Observations Into Prioritized Improvement Opportunities.
The coach teaches teams how to identify waste in the real process, capture each opportunity directly in Presto and size the potential benefit so managers can compare opportunities, prioritize the right improvements and build a stronger improvement pipeline.
Simple Coaching Plans
Choose the Coaching Rhythm That Works for You.
Get a dedicated Presto coach for virtual 30 or 60-minute working sessions. Bring your real processes, walkthroughs and improvement challenges and use your coaching time where it creates the most value.
Monthly Coaching
Keep Improvement Moving, Month by Month.
€249
/ month
2 hours of dedicated virtual coaching every month.
What you get
Start Monthly Coaching
€124.50 per coaching hour.
- 2 coaching hours each month
- Flexible 30 or 60-minute virtual sessions
- Dedicated Presto coach
- Review of your live Presto environment
- SIPOC, TIMWOODS, root-cause, PDCA and CI coaching
- Pre-session review and practical follow-up where appropriate
BEST VALUE · 6 BONUS HOURS
Annual Coaching
More Coaching Time. One Simple Annual Commitment.
€2,988
/ year
30 coaching hours available across the year, including flexible coaching sessions and facilitated workshop support, paid in one annual payment.
30 hours for the price of 24
Equivalent to €249/month, with 6 additional coaching hours included.
Use your hours for focused workshops too.
Your coach can prepare and facilitate a 60–180 minute working session around a specific client business problem, using Presto to structure the process review, improvement exercise, decisions and follow-through.
What you get
Get 30 Hours Annual Coaching
€99.60 per coaching hour.
- 30 coaching hours across the year
- Flexible 30 or 60-minute virtual coaching sessions
- Workshop support: 60–180 minute sessions prepared and facilitated by your coach to help solve a specific business problem with Presto
- Dedicated Presto coach
- Review of your live Presto environment
- SIPOC, TIMWOODS, root-cause, PDCA and CI coaching
- Pre-session review and practical follow-up where appropriate
Already using Presto?
Your coach works directly with your existing environment and real improvement work.
Who Benefits Most?
For the People Expected to Improve How Work Gets Done.
The coaching is designed for leaders and practitioners who need to build improvement capability while making progress on real operating processes.
Team Leaders
Build confidence spotting waste, improving handoffs and turning everyday operating problems into structured improvement actions.
Operations Managers
Use process mapping, root cause and PDCA to improve recurring operational problems and strengthen management routines.
CI & OpEx Practitioners
Develop facilitation, analysis and sustainment habits while using Presto as the system for governed improvement follow-through.
Weekly or Bi-Weekly Rhythm
Stay Close Enough to Keep Improvement Moving.
The recurring coaching rhythm gives the coach enough proximity to understand the process being improved, review homework and agreed actions, and challenge whether the new way of working is beginning to stick.
Over time, the conversation naturally evolves from learning improvement methods to building a repeatable internal continuous-improvement discipline.
1Review the process
→
2Work through the problem
→
3Agree improvements
→
4Check progress next time
Customer Story · Practical Improvement Coaching
“The strongest sessions are the ones where we bring a real process problem and work through it together. The coaching helps us slow down, understand what is really happening and leave with actions the team can actually own and follow through.”
Heather Fegan
Division Director, Data, Research & Technology · Alvis, Ohio
Draft testimonial for approval
The Outcome
Better Improvement Habits Should Produce Better Processes.
The objective is not simply more workshops or more improvement terminology. It is a stronger operating discipline around how teams see waste, understand problems, test changes and sustain the improved way of working.
Clearer Process Flow
Teams build a common understanding of how work actually moves across people and functions.
Better Waste Visibility
Managers become more capable at seeing delay, rework and unnecessary activity that was previously accepted as normal.
Stronger Root Cause
Improvement conversations move beyond symptoms and toward the reasons problems keep recurring.
Owned Improvement
Actions have clear accountability, timing and governance rather than disappearing after the workshop.
More Capable CI Leaders
Team Leaders, Operations Managers and CI practitioners build practical improvement capability through real work.
Process Improvement & CI Coaching
View Coaching Plans
Build Improvement Capability While You Improve Real Work.
Give your team a Presto coach who helps them see the process clearly, challenge waste and root causes, and turn improvement insight into governed action.